Refund policy
At Annaya Jewellers, we are committed to delivering high-quality artificial jewelry across the UAE in a timely and secure manner. This Delivery Policy explains our shipping process, timelines, charges, and terms.
Return Eligibility
We accept returns only under the following conditions:
The product is damaged, defective, or incorrect at the time of delivery.
You notify us within 24 hours of receiving the order.
The item is unused, unworn, and in original packaging.
> ❌ We do not accept returns for:
Change of mind
Sale/discounted items
Earrings (for hygiene reasons)
Items damaged due to mishandling after delivery
Return Request Procedure
To initiate a return:
- Email us at amina@oneclickgt.com or WhatsApp us at +971-545353491 within 24 hours.
Include Your
Order number
Photos/videos of the item showing damage/defect
Description of the issue
Our team will verify and respond within 1–2 business days.
Return Approval
Once your return is approved, we will arrange pickup through our courier partner.
The item must be packed securely in original condition for pickup.
Upon inspection, if return conditions are met, refund or exchange will be processed.
Refund Policy
Refunds are processed only after the returned item is received and inspected.
Refunds are issued via the original payment method (credit/debit card) within 10-45 days depends on the issuing bank of the credit card.
Shipping charges are non-refundable, unless the return is due to our error.
If you paid Cash on Delivery (COD), you will be issued a store credit or bank transfer (as agreed).
Exchange Option
If the item is eligible, you may request an exchange instead of a refund.
Exchange shipping costs may apply depending on the case.
Damaged or Incorrect Orders
If you receive:
A wrong item
An item that is damaged in transit
Please contact us immediately (within 24 hours), and we will resolve it by replacement or refund, depending on stock availability.
Cancellations
Orders can be cancelled only before shipment.
Once shipped, the order cannot be cancelled.
Customer can cancel their order/requested services within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed
Delivery Coverage
We currently deliver to all Emirates within the United Arab Emirates (UAE).
Note: We do not deliver to countries or regions that are on UAE or OFAC-sanctioned lists.
Delivery Timeframe
We aim to deliver all orders within the following timeframe:
Standard Delivery (UAE): 2–5 business days
Express Delivery (optional): 1–2 business days (additional charges apply)
Delivery times may vary depending on location, product availability, and order volume. Orders placed on weekends or public holidays will be processed the next working day.
Shipping Charges
Standard Shipping: AED 15 across UAE
Free Shipping: On orders above AED 200
Express Shipping: AED 30 (UAE-wide, optional)
Shipping fees (if applicable) will be displayed at checkout before final payment.
Order Tracking
Once your order is shipped, you will receive an email or SMS containing a tracking number and link to track the status of your delivery.
Delivery Partner
We work with reputable and licensed courier companies in the UAE for safe and prompt delivery of your orders.
Delivery Attempts
If you are unavailable at the time of delivery:
The courier will attempt redelivery.
You may be contacted via phone or SMS.
If delivery fails multiple times, your order may be returned to us and additional charges may apply.
Delayed Deliveries
While we strive to deliver on time, there may be delays due to:
Unforeseen weather conditions
Courier or logistical issues
Incorrect shipping address
We will do our best to keep you informed in such cases.
Damage During Transit
If your order arrives damaged or broken, please contact us within 24 hours of receiving the package, along with photos of the item and packaging. We will investigate and offer a suitable solution (replacement, exchange, or refund as per our return policy.
Contact Us
For any questions regarding delivery, please contact us at:
📧 Email: amina@oneclickgt.com
🏢 Business Name: ONE CLICK GENERAL TRADING L.L.C
🌐 Website: https://annayajewellers.ae
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